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Australian Book Retailer of the Year 2021
Catherine Mattiske
Provides key strategies to assist trainers, educators and facilitators to make a successful shift to the Internal Performance Consulting (IPC) role and identify where they fit in this role.
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Making Meetings Work: Getting the Most Out of Meetings Making Meetings Work combines self-study with realistic workplace activities to provide you with the key skills and techniques to make meetings…
Combines self-study with realistic workplace activities to develop skills in understanding the value of building relationships with customers to facilitate repeat business and achieve referrals. This volume compares traditional selling…
In order to avoid liability for the actions of employees, employers must take an active role in informing staff so they clearly understand what behavior constitutes unlawful harassment and what…
Mattiske explores effective strategies to planning and implementing projects within an organization using proven tools. She covers both the essential theory and practical skills for excellence.
Mattiske combines self-study with realistic workplace activities to provide the key skills and techniques of effective and enhanced listening. Readers will learn to build more effective work relationships with co-workers…
Negotiation involves two parties who each have something that the other wants, trying to reach a mutual agreement to exchange, through a process of dialogue and bargaining. To negotiate successfully…
Wherever parties with different interests and perceptions depend on each other for results, negotiation matters. Most executives know the basics of negotiation, however high stakes and the pressure of negotiating…
Negotiating for Success: The Process and Tools for Win/Win Negotiating for Success combines self-study with realistic workplace activities to develop skills in successful negotiating. This Learning Short-take® is particularly relevant…
Effective presenters spend a considerable amount of time preparing for their presentation, ensuring that the structure, content and communication style is appropriate for their audience. It is often what happens…
Adult Learning Principles 2: Blending Interaction with Measurement Adult Learning Principles 2 combines self-study with realistic workplace activities to develop skills in learning measurement. Building on Adult Learning Principles 1…
Adult Learning Principles 3: Advanced Adult Learning Principles Adult Learning Principles 3 combines self-study with realistic workplace activities to build advanced knowledge of adult learning principles. Building on Adult Learning…
Confident Facilitation Skills: Tools and Techniques for the Professional Facilitator Confident Facilitation Skills combines self-study with realistic workplace activities to provide you with the key skills and techniques to become…
Fast-track Instructional Design: Excellence in Course Development Using ID9™ Fast-track Instructional Design combines self-study with real workplace activities to provide you with loads of tips, tricks and techniques for writing…
Debrief and Feedback Strategies will guide readers in evaluating their current approaches to delivering feedback and activity debriefs, and in developing new and innovative approaches to maximize learning for instructor-led…
The author shares tips, tricks, and techniques to ensure a positive return on an individual’s investment in time, increasing success in both work and personal life.
Influencing For Opportunity: Identify and Maximize Ways to Influence Influencing for Opportunity combines self-study with realistic workplace activities to provide you with the key skills and techniques to influence those…
This learning short-take includes a series of realistic workplace activities to assist in identifying the reactions to change within a team, and guides readers through the steps to influence team…
By demystifying the key concepts of communication, team building, leadership styles, individual and team motivation, performance, and interpersonal skills, readers will be better equipped for success in their leadership roles…
Apart from product, service, and sales knowledge, today’s sales manager needs skills in leadership, coaching, counseling, planning, finance, business strategy, and innovative ways of dealing with people management issues.
Mattiske discusses tips, tricks, and techniques to encourage customers to start or continue to do business with one’s company and to get the products and services that they need. This…
A library of brilliant creativity tools, fun activities, and challenging business scenarios can help to stretch one’s thinking by deliberately challenging existing perspectives and considering alternative ways of working.
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. The book includes free downloadable job aids…
The recruitment of good employees is critical to long term business survival and should be treated as a competitive and strategic activity. Recruiting for Results will provide the skills to…
Written for managers and training professionals, this guide provides assistance in ensuring that a team gets the most out of internal and external training courses and e-learning programs to help…
Unlock Inner Genius: Power Your Path to Extraordinary Success. Fast-track your next promotion. Unlock your child’s learning. Supercharge your team. Connect with your family better.
Is the virtual team you are leading functioning at full capacity? Are all your virtual team members confident, productive, and positive even though the coronavirus is impacting the way they…
Mattiske details how to present a training program that actually brings about behavior changes as participants apply what they learn in the workplace.
Adult Learning Principles 1: Understanding the Ways Adults Learn Adult Learning Principles 1 combines self-study with realistic workplace activities for trainers, educators, facilitators and managers to develop skills and knowledge…
Strategic Training Management combines self-study with workplace activities to develop skills in effectively leading the training team to deliver organizational goals. It will guide you in evaluating your current approach…
Catherine Ann Mattiske
Train for Results, 3rd Edition, is focused on training review activities. Train for Results shows professional trainers, educators and facilitators how to provide pre-course work, set goals for the training…
Catherine Mattiske,Alison Asbury,Melanie Barn
Training Activities That Work provides a library of training activity ideas, ready for you to use or adapt to meet your training requirements. Catherine Mattiske and her team of co-authors…
