Customer Service Excellence: Delighting your customers and your manager

Catherine Mattiske

Customer Service Excellence: Delighting your customers and your manager
Format
Paperback
Publisher
Tpc - The Performance Company Pty Limited
Country
Published
1 September 2022
Pages
102
ISBN
9781921547270

Customer Service Excellence: Delighting your customers and your manager

Catherine Mattiske

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.

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