Call Center Benchmarking: Was die Besten anders machen und wie Sie davon profitieren koennen
Anton Meyer,Roland Kantsperger
Call Center Benchmarking: Was die Besten anders machen und wie Sie davon profitieren koennen
Anton Meyer,Roland Kantsperger
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Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum. Der 360-Grad-Ansatz bietet detaillierte Ergebnisse, die zusatzlich an drei Best-Practice-Unternehmen ausfuhrlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden.
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