Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience

Shep Hyken

Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
Format
Hardback
Publisher
Greenleaf Book Group LLC
Country
United States
Published
1 January 2011
Pages
214
ISBN
9781608321063

Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience

Shep Hyken

What is the amazement revolution? It is the culture that can drive any organisation – from one employee to tens of thousands – to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book The Cult of the Customer , Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who’s who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

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