Search results for ‘Shep Hyken’

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      Cover image for Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
      Hardback
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      Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

      Shep Hyken

      You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business-in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently…

      $56.99

      Available to order, ships in approx 2 weeksAvailable to order

      Cover image for Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience
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      Amazement Revolution: Seven Customer Service Startegies to Create an Amazing Customer (& Employee) Experience

      Shep Hyken

      Shares seven strategies that any organisation can implement to create greater customer and employee loyalty.

      $56.99

      Available to order, ships in approx 4 weeksAvailable to order

      Cover image for The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti
      Hardback
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      The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competiti

      Shep Hyken

      When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

      $39.99

      Available to order, ships in 10-14 daysAvailable to order

      Cover image for I'll Be Back: How to Get Customers to Come Back Again & Again
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      I’ll Be Back: How to Get Customers to Come Back Again & Again

      Shep Hyken

      In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of…

      $39.99

      Available to order, ships in 10-14 daysAvailable to order

      Cover image for The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
      Paperback
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      The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

      Shep Hyken

      The Cult of the Customer is a culture that focuses on creating an amazing experience for both employees and customers. Listeners are taken through the five cults, or phases, that…

      $29.99

      Available to order, ships in 10-14 daysAvailable to order

      Cover image for Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
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      Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

      Shep Hyken

      Amazement is a habit that anyone can master–in business or in your personal life–and Shep Hyken knows the tricks to making it your own.

      $26.99

      Available to order, ships in 10-14 daysAvailable to order