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Home / The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Paperback

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Keith Dawson
$94.99
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This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be recession-proof ; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.

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MORE INFO
Format
Paperback
Publisher
Taylor & Francis Ltd
Country
United Kingdom
Date
20 November 2003
Pages
283
ISBN
9781578203055

This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be recession-proof ; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.

Read More
Format
Paperback
Publisher
Taylor & Francis Ltd
Country
United Kingdom
Date
20 November 2003
Pages
283
ISBN
9781578203055

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