The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
This edition features expanded coverage of the operational spread of: IP technology in small and mid-sized centres; the impact of the economy on an industry once thought to be recession-proof ; what to do when your vendor goes out of business; and the offshore, low labour cost revolution.
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