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    Cover image for Australia
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    Australia

    Keith Dawson

    Let's go Globetrotters! We're travelling to Australia home to unique wildlife and some of the world's most spectacular landscapes. Discover what life is like in Australia and how people live…

    $31.99

    In stock at 2 shops, ships in 3-4 daysIn stock at 2 shops

    Cover image for Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
    Hardback
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    Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

    Keith Dawson

    States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business’ customer relationship strategy. This book offers an exploration of…

    $377.99

    Available to order, ships in approx 2 weeksAvailable to order

    Cover image for The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
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    The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

    Keith Dawson

    A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity…

    $98.99

    Available to order, ships in approx 2 weeksAvailable to order

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    The Call Center Handbook

    Keith Dawson

    This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies…

    $119.99

    Available to order, ships in approx 2 weeksAvailable to order

    Cover image for Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
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    Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

    Keith Dawson

    This book can help a call centre manager to position his or her centre for long-term success. It explores how the call centre works and how it fits into the…

    $58.99

    Available to order, ships in approx 2 weeksAvailable to order

    Cover image for The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
    Hardback
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    The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

    Madeline Bodin,Keith Dawson

    Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center…

    $367.99

    Available to order, ships in approx 2 weeksAvailable to order

    Cover image for The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
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    The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

    Madeline Bodin,Keith Dawson

    Your company needs a call center to be competitive in the 21st century

    $73.99

    Available to order, ships in approx 2 weeksAvailable to order

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    Hardback
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    Caroline Princess of Wales & Other Forgotten People of History

    Keith R Dawson

    Discover the fascinating stories that historians have neglected to tell us over the years. Caroline Princess of Wales was the wife of King George IV of England, a man who…

    $43.99

    Available to order, ships in 7-14 daysAvailable to order

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    Individual Support

    Nicole Dawson, Keith Bourke, Wendy Morton, Lisa Taffe

    This exciting new text has been specifically developed for the Disability specialisation of the new CHC33021 Certificate III in Individual Support. As the only text on the market written at…

    $109.99

    Available to order, ships in 10-14 daysAvailable to order

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    Game on Yukon!

    Keith Halliday

    Aurore, Yves, Kip and the gang are back, this time fighting to save the Stanley Cup!

    It’s 1905 and the Dawson City Nuggets have challenged legendary One-Eyed Frank McGee and…

    $27.99

    Available to order, ships in 7-14 daysAvailable to order