Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction

Richard Y. Chang,P.Keith Kelly

Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction
Format
Paperback
Publisher
John Wiley & Sons Inc
Country
United States
Published
11 June 1999
Pages
104
ISBN
9780787950828

Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction

Richard Y. Chang,P.Keith Kelly

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

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