Search results for ‘Richard Y. Chang,P.Keith Kelly’

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      Cover image for Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction
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      Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction

      Richard Y. Chang,P.Keith Kelly

      This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

      $58.99

      Available to order, ships in 7-14 daysAvailable to order

      Cover image for Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance
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      Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance

      Richard Y. Chang,P.Keith Kelly

      This user–friAndly guide shows how benchmarking is a means of using the best process–management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

      $73.99

      Available to order, ships in 7-14 daysAvailable to order