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Australian Book Retailer of the Year 2021
Peter Lyle DeHaan
Offers practical insights using real-life examples and anecdotes full of practical tips to help readers shape their own leadership growth and reframe their managerial thinking.
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Running a call center is hard. But it can also be rewarding.
Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer…
Transform your daily interactions, habits, and mindset with Sticky Living. Discover practical advice to create lasting significance to build a legacy that lasts. Make every moment count and live a…
Discover how to start your very own telephone answering service with these insider tips from an industry veteran.
Do you lose customers about as fast as you gain them?
It doesn’t have to be that way.
Customer service isn’t a once-and-done effort. It takes ongoing work to truly…
The Successful Author: Discover the Art of Writing and Business of Publishing Do you have questions about writing? Publishing? Peter Lyle DeHaan has answers. With over three decades of experience…
Healthcare Call Center Essentials provides practical, actionable tips to medical call center operations. Discover how to better manage your team and develop strategies to meet goals and powerfully support patients…
In Sticky Sales and Marketing, Peter DeHaan looks at sales and marketing strategies to highlight what works and what doesn't. Through personal stories and eye-opening insights, he shares how to…
Do you have questions about writing? Publishing? Veteran author, publisher, editor, and freelance writer, Peter Lyle DeHaan answers questions writers often ask. In 15 topical chapters, tackling 100+ questions, he…
This master's thesis provides a SWOT analysis and input from industry professionals to identify 6 key factors for success in the telephone answering service industry, to equip industry insiders with…
This PhD dissertation provides academic research on the telephone answering service industry. It explores the challenges, potential solutions, and necessary steps to transition into a call center. Useful for academics…
