Hardback
Add to list Added to list Service Quality in Leisure, Events, Tourism and Sport
John Buswell (formerly of University of Gloucestershire, UK),Christine Williams (formerly University of Central Lancashire, UK),Keith Donne (University of Gloucestershire, UK),Carley Sutton (University of Central Lancashire, UK)
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical…
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