The Science of Collections

Who should read this book?

Every Collections Leader in Banks and Financial Institutions, Strategy Leaders, Analytics Champions, CoE, Operations Team, Insurance, Risk and Compliance Leaders, and all who contribute to portfolio quality for the organization.

In the dynamic world of banking and financial institutions, collections are crucial for sustainability and growth, yet often overlooked compared to sales or credit. The Science of Collections: Driving Financial Success in Banking and NBFCs redefines collections by blending strategy, technology, behavioural science, and human empathy to create a transformative approach.

This book explores delinquency management, portfolio segmentation, and customer-centric strategies, demonstrating how data analytics, behavioural economics, and cross-functional collaboration can turn collections into a proactive driver of financial health. Covering everything from early delinquency management to hard-bucket recoveries, it emphasizes ethical, customer-focused approaches while drawing inspiration from the Kamba Ramayana to highlight the emotional and psychological dimensions of debt.

Packed with real-world insights, proven frameworks, and actionable strategies, The Science of Collections is a must-read for financial professionals seeking to balance empathy, efficiency, and excellence in collections, unlocking its full potential for sustainable success.