Hospitality Services presents an overview of the hospitality industry that discusses the various roles and responsibilities of workers in the five areas of hospitality for high school students to consider: food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing, sales, and accounting. Chapters on career planning lead students through the steps of a job search and emphasize the skills needed for success in the workplace. This new edition of Hospitality Services includes updated information to reflect new technologies and global issues, including how hospitality changed as a result of COVID-19 and will continue to transform. The text contains cutting-edge information from experts in the industry with new visuals to reflect today's hospitality industry, including charts and graphics to support visual learners.

An appealing new instructional design will have Learning Outcomes tagged to each first-level heading and EOC Review and Recall questions; autogradable Checkpoint questions will reinforce the Learning Outcomes to promote retention. CTSO activities encourage student and instructor involvement in DECA, FCCLA, and SkillsUSA and help prepare students for competitive events. Several updated features include new Essential Questions on every Chapter Opener help engage students with the chapter topics, Before You Read activities on every Chapter Opener help students relate the learning outcomes to real world scenarios and new Industry Spotlight features highlight real-world businesses, practices, trends, etc. that exemplify the chapter topics to get students thinking about careers in hospitality.