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El secreto para tratar con personas dificiles consiste en saber controlar tanto tus emociones como las suyas. ?Como mantener la calma en una conversacion tensa? ?Como permanecer firme frente a determinados comentarios? ?Como saber si eres tu una persona con la que resulta dificil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen investigaciones que explican nuestras respuestas emocionales ante personas dificiles y se muestra como desarrollar la empatia y la resiliencia necesarias para conseguir una relaciones mas positivas.
At the heart of dealing with difficult people is handling their–and your own–emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you’re difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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El secreto para tratar con personas dificiles consiste en saber controlar tanto tus emociones como las suyas. ?Como mantener la calma en una conversacion tensa? ?Como permanecer firme frente a determinados comentarios? ?Como saber si eres tu una persona con la que resulta dificil trabajar? De la mano de especialistas de Harvard Business Review, en este libro se exponen investigaciones que explican nuestras respuestas emocionales ante personas dificiles y se muestra como desarrollar la empatia y la resiliencia necesarias para conseguir una relaciones mas positivas.
At the heart of dealing with difficult people is handling their–and your own–emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you’re difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.