The original, best-selling blockbuster which has transformed businesses world-wide. The blockbuster number 1 intenational bestselling phenomenon is back…not that it ever really went away. An easily-read story which quickly demonstrates three very practical management techniques, it also includes information on several studies in medicine and in the behavioral sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all…it works.