Leadership and Administration ( Volume 1)

Mintzberg (2014) through his model on the roles and skills of leader-managers, affirms that an approach to "balanced management" of an organization allows the leader-manager to achieve what he calls "balance dynamic". According to him, this involves acquiring the skills for the roles he is called upon to play and which he must integrate into the exercise of his functions. The author underlines the importance for the leader to have interpersonal skills which enable him, within the framework of the direction of the group, to resolve conflicts and mediate.This is why, before determining the conflict management tools in the company, it is important for a leader to understand what can be considered as conflict in the professional environment; because in several cases, certain leaders manage to qualify certain situations as conflicts, and yet it was only a simple problem which created a dysfunction in itself which was not resolved in time.