Wissensmanagement in Dienstleistungsnetzwerken

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Der Sammelband zeigt die Entwicklung und prototypische Implementierung einer Relationship Management Balanced Scorecard (RMBSC) auf, eines zentralen Instruments des integrierten Beziehungs- und Wissensmanagements in Dienstleistungsnetzwerken. Sie war das Ergebnis des vom Bundesministerium fur Bildung und Forschung (BMBF) geforderten Projekts Motivationseffizienz in wissensintensiven Dienstleistungsnetzwerken (MOTIWIDI).