Prozessorientiertes Qualitatsmanagement: Ein Konzept Zur Implementierung

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Matthias Faerber untersucht, wie sich Prozess- und Qualitatsmanagement synergetisch erganzen und in einem Informationssystem umgesetzt werden koennen. Er entwirft das Prozessmanagementsystem ProcessNavigator , das die flexible Ausfuhrung von Prozessen und Projekten unter Berucksichtigung von Qualitatsmanagementstandards erlaubt.