Prozessorientiertes Performance Measurement: Einfuhrung Und Anwendung in Der Telekommunikationsbranche

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Bettina C.K. Binder prasentiert anhand von zehn Implementierungsschritten Herausforderungen, Einsatzmoeglichkeiten und Handlungsempfehlungen fur ein prozessorientiertes Performance Measurement in der Telekommunikationsbranche.