Prozessmanagement in Kleinen Und Mittleren Unternehmen: Ein Konzept Zur Integrativen Fuhrung Von Geschaftsprozessen

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Unter Berucksichtigung von Praxisanforderungen liefert der Autor wirkungsvolle Fuhrungsinstrumente fur transparente Planungs-, Berichts- und Controllingmethoden. In seinem Konzept stehen Kunden und Mitarbeiter im Vordergrund.