Der Mitarbeiter im Total Quality Management

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Dieses Buch zeigt, welche Rolle das Personal in den verschiedenen theoretischen Ansatzen zur Qualitatssicherung spielt. Ergebnis dieser Uberlegungen sind sieben Goldene Regeln : Qualitatssicherung Arbeitsstrukturen Personalentwicklung strategiegerecht gestalten Flexibler Personaleinsatz Kundenorientierte Personalorganisation Qualitatsfordernde Entlohnung Qualitatsorientierte Personalfuhrung Personalcontrolling.