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Identifying and correcting service quality problems by applying the GAP-Model - Musterstadter Golfclub e.V.
Paperback

Identifying and correcting service quality problems by applying the GAP-Model - Musterstadter Golfclub e.V.

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Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the Musterstadter Golfclub e.V.

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MORE INFO
Format
Paperback
Publisher
Grin Publishing
Country
Germany
Date
16 March 2011
Pages
52
ISBN
9783640867141

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the Musterstadter Golfclub e.V.

Read More
Format
Paperback
Publisher
Grin Publishing
Country
Germany
Date
16 March 2011
Pages
52
ISBN
9783640867141