Kundenorientiert Kommunizieren

Cam-Mai Nguyen

Kundenorientiert Kommunizieren
Format
Paperback
Publisher
Springer Fachmedien Wiesbaden
Country
Germany
Published
31 July 2012
Pages
151
ISBN
9783322869791

Kundenorientiert Kommunizieren

Cam-Mai Nguyen

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Cam-Mai Nguyen gibt in diesem Ratgeber praktische Tipps fur den allgemeinen Umgang mit dem Kunden, liefert konkrete Beispiele zur Kommunikation per Telefon, E-Mail oder Fax. Ausserdem erteilt sie gute Ratschlage fur die Behandlung mundlicher und schriftlicher Beschwerden. Anschaulich und praxisnah!

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