Service Research and Innovation: 5th and 6th Australasian Symposium, ASSRI 2015 and ASSRI 2017, Sydney, NSW, Australia, November 2-3, 2015, and October 19-20, 2017, Revised Selected Papers

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This book constitutes revised selected papers from the Australasian Symposium on Service Research and Innovation, ASSRI, held in Sydney Australia.The 11 full papers presented from ASSRI 2017, which took place during October 19-20, 2017, were carefully reviewed and selected from 26 submissions. The volume also contains 3 papers from ASSRI 2015, which took place during November 2-3, 2015, and one invited paper on the software development processes.The papers were organized in topical sections named: invited talk; modelling; design; quality; social, and application.