U.S. Coast Guard Emergency Response and Disaster Operations: Using Social Media for Situational Awareness

Social media can enhance situational awareness in response operations, but using social media this way poses challenges. Researchers sought to contribute to the U.S. Department of Homeland Security (DHS) mission to ensure resilience to disasters by helping DHS understand whether and how social media might be better leveraged for such situational awareness. The primary focus of this research was on U.S. Coast Guard (USCG) response operations.