Unlocking Horns: Courageous Conflict at Work

There’s no escaping the reality of conflict at work. Whether you’re a new leader having to confront poor performance issues, or a seasoned leader having to protect your organization’s interests as you negotiate with an over-dominant customer, in order to be successful, you’re going to have to be skilled at engaging in conflict. Running away is not an option!Fundamentally, there are two kinds of conflict: productive or destructive. The reason many people shy away from conflict is because they’ve witnessed or experienced the painful effects of destructive conflict. Poorly managed conflict is costly. At best, destructive conflict results in hurt feelings. At worst, mismanaged and destructive conflict ends in workplace violence. So getting conflict right, and keeping it productive, is supremely important. Productive conflict yields transparency, where people don’t swallow or hide their true opinions and perspectives. Productive conflict creates shared accountability where people don’t fear confronting teammates who aren’t carrying their weight, or are not upholding the organization’s values. Productive conflict is good business. It just takes courage on your part! In this 8.5x11 interactive workbook, you will learn: how to discuss the importance of conflict, understand the various sources of conflict, learn practical ways to make conflict productive in the workplace, and practice improving your own personal ways of dealing with conflict and dilemmas. This is a must-have training tool for leaders, managers, small business owners and executives. This interactive workbook is perfect for HR career development, HR managers, business leaders, startup founders and other teams.