Hotel Hell Beverly Hills and Beyond: Stories Working the Graveyard Shift

Oh, for the things that happen in the middle of the night: What a crazy life working as a front desk agent, night auditor, and supervisor! Experiences at a front desk in any hotel can be exasperating, frustrating, routine, simple, complicated, fascinating, intriguing, pleasant, boring, dull, perplexing, interesting, confusing, intimidating, scary, sometimes even fun-depending on the customers, the circumstances, the time of day, and how rested and refreshed or burned out and tired one is. The graveyard shift brought with it the added element of safety and adrenaline rushes, at times requiring in-house security to come to the rescue or even the local police on occasion. A really fun and interesting read, you will enjoy Christie Smith’s stories from her twenty years working in high-end hotels and how she dealt with all kinds of people: those who were mentally unstable, drunk, drugged, demanding, or lonely and foreigners, scam artists, hustlers, movie stars, film producers, etc. From celebrity encounters to the dead bodies to the major malfunctions to everything in between, this variety of stories is perfect to have on a bedside table or in the bathroom to read one bit at a time… OR take on a plane to read before your next hotel stay!