Winner of: 2015 Book of the Year Award, American Journal of Nursing

Privileged Presence is a collection of more than 50 stories that capture both the medical and emotional aspects of the health care experience through tales from those who have been there, and offers powerful messages about the essential ingredients of good health care: respect, compassion, collaboration, open and honest communication, family involvement, and flexibility and responsiveness to individuals and their needs. This updated second edition uses real-world experiences recounted by patients and their families, nurses, doctors, and other health care professionals to illustrate what works and what doesn’t and what increases or diminishes people’s sense of confidence and well-being.