Can I Have A Word? - Dealing with performance, behaviour or attitude in difficult situations
Sue Tonks
Can I Have A Word? - Dealing with performance, behaviour or attitude in difficult situations
Sue Tonks
This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.
How many times have you heard the phrase "Can I have a word?" whether at work, school or home. How did it make you feel - anxious, nervous or downright fearful?
Maybe, as a manager, parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.
Sue... Sue Tonks, international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you:
What to say and what not to say in difficult conversations.
Know which words cause power shifts.
How to keep control without creating animosity, hurt or blame, and
Establish plans to prevent the same problem re-occurring.
Can I Have A Word? is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want.
Your go-to book anytime you need to
"Have a Word!"
This item is not currently in-stock. It can be ordered online and is expected to ship in 7-14 days
Our stock data is updated periodically, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.
Sign in or become a Readings Member to add this title to a wishlist.