People and Change is about improving the impact of capacity building. Based on many years of practical experiences with NGOs, largely in Africa, this book argues that for capacity building programmes to be more effective we must: better appreciate the complex and highly personal dimensions to organisational change, organisations cannot change unless people change; understand the culture and context within which the capacity building takes place and adjust the programmes accordingly; and consciously learn from our capacity building work by taking the monitoring and evaluation of our work much more seriously. This book is for anyone involved in capacity building whether as a provider of services, a supporter, a donor or a recipient. Using a mixture of case studies, illustrations from experiences and articles based on reflective practice, People and Change provides practitioners with ideas, suggestions and challenges to improve the effectiveness of the capacity building interventions.