Become a Readings Member to make your shopping experience even easier. Sign in or sign up for free!

Become a Readings Member. Sign in or sign up for free!

Hello Readings Member! Go to the member centre to view your orders, change your details, or view your lists, or sign out.

Hello Readings Member! Go to the member centre or sign out.

Restaurant Basics Revisited: Why Guests Don't Come Back ... and What You Can Do About It
Paperback

Restaurant Basics Revisited: Why Guests Don’t Come Back … and What You Can Do About It

$90.99
Sign in or become a Readings Member to add this title to your wishlist.

This is the first updated and totally revised edition of the industry classic, Restaurant Basics, the only book on customer service written entirely from the guest’s point of view (the only perspective that really counts!) It summarizes over 1000 pet peeves – little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere.

In today’s competitive marketplace, unless you consistently have more business than you can handle, you can’t afford to let anyone get away!

Details, details, details … monumentally magnificent trivialities as famed hotelier James Nassikas calls them, on which the success of your business hinges. Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish?

Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest’s evening – and your business.

Restaurant Basics Revisited is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest’s point of view, from the most obvious outward appearances through every step of the dining experience.

And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. Unlike picky guests, though, Restaurant Basics Revisited offers common sense solutions that will help you avoid disaster and keep your customers coming back again and again.

As the author reminds us, satisfied customers tip better and are friendlier … and the positive word-of-mouth advertising they provide, free of charge, can help guarantee the success of your business.

Restaurant Basics Revisited is important reading for owners, managers, trainers and staff members. The material is sensibly organized so that every member of your team can easily identify which are the items most relevant to what they do.

Read More
In Shop
Out of stock
Shipping & Delivery

$9.00 standard shipping within Australia
FREE standard shipping within Australia for orders over $100.00
Express & International shipping calculated at checkout

MORE INFO
Format
Paperback
Publisher
Hospitality Masters Press
Date
10 January 2014
Pages
302
ISBN
9781893864023

This is the first updated and totally revised edition of the industry classic, Restaurant Basics, the only book on customer service written entirely from the guest’s point of view (the only perspective that really counts!) It summarizes over 1000 pet peeves – little lapses in service that, while minor in themselves, add up to cause your guests to become disenchanted and take their business elsewhere.

In today’s competitive marketplace, unless you consistently have more business than you can handle, you can’t afford to let anyone get away!

Details, details, details … monumentally magnificent trivialities as famed hotelier James Nassikas calls them, on which the success of your business hinges. Is there a spot on the table cloth? Is it to dark to read the menu? Is there confusion over which guest ordered which dish?

Is the butter so hard it tears the bread? Are hot dishes lukewarm by the time they reach the table? Minor inconveniences such as these can ruin a guest’s evening – and your business.

Restaurant Basics Revisited is the ultimate handbook for the restaurateur who believes in attending to the seemingly trivial details that can loom large in the minds of dissatisfied diners. It asks you to take a look at your restaurant from your guest’s point of view, from the most obvious outward appearances through every step of the dining experience.

And while Bill Marvin writes with a very light and witty touch, he can be at least as picky as your most demanding patron. Unlike picky guests, though, Restaurant Basics Revisited offers common sense solutions that will help you avoid disaster and keep your customers coming back again and again.

As the author reminds us, satisfied customers tip better and are friendlier … and the positive word-of-mouth advertising they provide, free of charge, can help guarantee the success of your business.

Restaurant Basics Revisited is important reading for owners, managers, trainers and staff members. The material is sensibly organized so that every member of your team can easily identify which are the items most relevant to what they do.

Read More
Format
Paperback
Publisher
Hospitality Masters Press
Date
10 January 2014
Pages
302
ISBN
9781893864023