Managing public services innovation: The experience of English housing associations

Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation’s Innovation and Good Practice database, Managing public services innovation:

indicates that housing associations have innovative capacity and classifies innovation in the sector;

identifies the ‘innovative housing association’ and its key characteristics;

explores the way innovation has been managed in housing associations making recommendations for best practice;

develops techniques to develop evidence-based policy in the housing association sector;

discusses the implications of innovating in regulated public service industries.

Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.