The doctor-patient relationship is a delicate balance of many intrinsic factors and the consultation process can be strained with time restrictions and everyday practice pressures. This book explores defensive reactions and failures of empathy which have been noted in typical everyday consultations. Using case histories real experiences questions and answers it guides clinicians through the consultation process outlines doctor-patient communication skills and suggests how to make best use of the consultation. Written in a clear and illuminating style it addresses time constraints language barriers recognition of ‘warning signs’ and conditions that are difficult to approach. It will enable GPs other doctors and health professionals to anticipate problems prevent dysfunctional consultations and rescue relationships before they go disastrously wrong.