Poor communication is one of the prime causes of personal and business failure

When writing about communication, few authors share John Adair’s wide experience of management and leadership development in both business and military spheres.

Adair uses his experience to add rare depth and insight to hard-edged practical skills and techniques that you can put into practice. He covers important topics such as listening skills, effective reading and writing techniques, how to argue/discuss for the best outcomes, how to manage meetings both face to face and online, how to coach, give briefings and communicate to achieve the right results.

John Adair’s books have sold hundreds of thousands of copies. This book encapsulates all his writing on the art and skills of effective communication. You will find it equally valuable whether you are beginning your career or looking for an expert refresher book.