Organisational innovation in health services: Lessons from the NHS treatment centres
John Gabbay (Wessex Institute for Health R),Andree le May (School of Nursing and Midwifery, University of Southampton),Catherine Pope (School of Nursing and Midwifery, University of Southampton),Glenn Robert (King's College London),Paul Bate (Royal Free and University College Medical School, University College London)
Organisational innovation in health services: Lessons from the NHS treatment centres
John Gabbay (Wessex Institute for Health R),Andree le May (School of Nursing and Midwifery, University of Southampton),Catherine Pope (School of Nursing and Midwifery, University of Southampton),Glenn Robert (King's College London),Paul Bate (Royal Free and University College Medical School, University College London)
Amid a welter of simultaneous policy initiatives, treatment centres were a top-down NHS innovation that became subverted into a multiplicity of solutions to different local problems. This highly readable account of how and why they evolved with completely unforeseen results reveals clear, practical lessons based on case study research involving over 200 interviews. Policy makers, managers and clinicians undertaking any organisational innovation cannot afford to ignore these findings.
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