As Information Management put it, On the strength of its currency and coverage alone, Franks’ book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come. The new second edition cements this work’s status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as:

the origins and development of records and information

the discipline of information governance and developing a strategic records management plan

creation/capture and classification

retention strategies, inactive records management, archives, and long-term preservation

access, storage, and retrieval

electronic records and electronic records management systems

the latest on rapidly evolving technologies such as web records, social media, and mobile devices

vital records, disaster preparedness and recovery, and business continuity

monitoring, auditing, and risk management

education and training.

This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text.