IT Service Management: Support for your ITSM Foundation exam

John Sansbury,Ernest Brewster,Aidan Lawes,Richard Griffiths

IT Service Management: Support for your ITSM Foundation exam
Format
Paperback
Publisher
BCS Learning & Development Limited
Country
United Kingdom
Published
21 March 2016
Pages
226
ISBN
9781780173184

IT Service Management: Support for your ITSM Foundation exam

John Sansbury,Ernest Brewster,Aidan Lawes,Richard Griffiths

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.

Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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