Your blueprint to better communication skills! Written by Yvonne Douma, a communication specialist with over 20 years experience coaching women in the workplace, REFRAME offers simple yet powerful tools that will help you connect better with others, grow your career and lead an easier, happier life (isn’t that what we all want?).

Filled with exercises, quizzes, and Yvonne’s insightful guidance, REFRAME will help you gain the courage and poise you’ve always wanted, in all areas of your life. Learn how to express yourself, avoid triggers, stay calm in the face of adversity, resolve conflicts and boost your confidence and poise.

Yvonne is passionate about helping women communicate powerfully, and she believes conflict resolution skills are necessary for personal growth and leadership development. If you’re too afraid to speak up at work, regularly upset by your boss and colleagues, find yourself going over and over (and over) conversations in your head and often leave work feeling devalued or unappreciated, REFRAME is for you!

REFRAME is also a great refresher for anyone worried about their communication and conflict resolution skills as we return to the office post-COVID.

There’s never been a better time to up your communication skills, with a friendly guide not afraid to ‘tell it like it is.’

Peek inside REFRAME:

Chapter One: Understand conflict, including why it happens and how your past experiences and current triggers impact your ability to effectively communicate.

Chapter Two: Understand emotional intelligence, and how knowing yourself is critical for relating to others and having positive, healthy relationships.

Chapter Three: Understand limiting beliefs and the role stress plays in your everyday life and in stressful workplace situations.

Chapter Four: Understand communication styles, how to respond to them, and how to use the right ones in your relationships.

Chapter Five: Learn how to prepare for difficult conversations.

Chapter Six: Understand passive-aggression and learn tips on how to deal with this behaviour, both in yourself and others.

Chapter Seven: Learn how to deal with angry people, including tools for diffusing negative situations and advice about when it’s time to end an abusive, toxic relationship.

Chapter Eight: Learn a range of quick tips for maintaining positive relationships, including advice on body language, tone and word choice.

Chapter Nine: Learn from various case studies dealing with conflict at work, home and in public spaces.