Customer Satisfaction: Its Not Just Your Promise, Its Your Business

This book was written as a first step in the process to empower small businesses to GUARANTEE the satisfaction of their customers-leading to continued business growth and longevity. Small business’s failure due to lack of a sustainable sourceof customers is a problem worth solving. It comes from a lack of repeat business, referrals, and natural business growth, and not paying attention to the key elements of Customer Satisfaction executed though a well thought out CUSTOMERSATISFACTION PLAN