Summit: Reach Your Peak and Elevate Your Customers’ Experience

Risk management expert and entrepreneur Scott Addis looks at your progression upward-from developing skills to cultivating business relationships to earning customer loyalty-as an ascent to a mountaintop. He takes you through four elevation levels-preparation for the climb, setting up base camp, assaulting the summit, and the final ascent-as he covers identifying your Unique Ability®, emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust. Scott- an Inc. magazine Entrepreneur of the Year finalist and one of the 25 Most Innovative Insurance Brokers in America -believes that as a professional in today’s workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.