Measure Up!: Yardsticks for Continuous Improvement

Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization. This second edition contains a new chapter ‘Performance that Boosts Employee Morale’. This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.