This book is designed to equip volunteer administrators with the knowledge and skills they need to effectively carry out their tasks. Based on the Association for Volunteer Administration guidelines for professional competencies, each chapter offers insight into a particular functional area within volunteer administration. Drawing from modern management literature, and using copious examples, problems and case studies from professional practice, the authors explain the volunteer administrator’s role both as a manager and leader of volunteers. They provide thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, managing relationships between paid and volunteer staff and programme evaluation. Everyone in non-profit organizations who has some responsibility for volunteer programmes, full or part-time, can benefit from this book. Executives who want to improve their organization’s volunteer programmes can benefit from the thorough treatment of management issues; and volunteer administrators will find here the definitive volume for understanding their vital role.