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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Paperback

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

$120.99
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Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

Identify and master emotions
Master the story
Promote positive behaviour
Achieve Rapport
Control your response
Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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MORE INFO
Format
Paperback
Publisher
SAGE Publications Inc
Country
United States
Date
25 September 2015
Pages
152
ISBN
9781506303376

Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

Identify and master emotions
Master the story
Promote positive behaviour
Achieve Rapport
Control your response
Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Read More
Format
Paperback
Publisher
SAGE Publications Inc
Country
United States
Date
25 September 2015
Pages
152
ISBN
9781506303376