Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Brian Douglas Fitch
Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Brian Douglas Fitch
Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
Identify and master emotions
Master the story
Promote positive behaviour
Achieve Rapport
Control your response
Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
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