SAP BPM Framework: Customer Cases

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Within this book 16 BPM/SAP experts (authors) have applied the 16 BPM areas of the SAP BPM framework within their company. The companies that have contributed to this book are: CSM, Philips, DSM, KLM, Dutch Railways, Bavaria, Tata Steel, Achmea, Ministry of Dutch Defense, Kuwait Oil, SAP and ERIKS. Many large companies are re-defining their BPM(S) strategy and BPM / ALM roadmap and are using the SAP BPM framework to define their own BPM project portfolio. The SAP BPM framework links the BPM maturity models in the market (like EFQM, OMG and Gartner) with the available (non) SAP tooling and BPM methodologies. The SAP BPM Framework contains 16 BPM areas, for which most company have 16 separate project portfolio's with 16 different stakeholders. The BPM strategy of SAP will be explained by Ann Rosenberg. The Capgemini BPM manager will explain why the key competitive capability of companies will be to continuously improve their business model and BPM governance to find new revenue streams.