Underserved Patrons in University Libraries: Assisting Students Facing Trauma, Abuse, and Discrimination

This practical and research-based volume focuses on how libraries can meet the needs of underserved patrons in college and university libraries, with an emphasis on those facing trauma, abuse, and discrimination.

While university libraries strive to meet the needs of all students, some groups have traditionally been overlooked. This volume engages with those underserved populations on college campuses, with an emphasis on those facing trauma, abuse, and discrimination. It brings a variety of authorial voices to discuss different aspects of that service and to share current research related to underserved populations in libraries. This combination supports research in LIS and beyond while offering concrete ways for service providers to make a difference in the lives of their patrons.

Editors Skinner and Gross have both conducted extensive research in ethically meeting patron needs. They and their contributors are keenly aware of the complex and interwoven considerations that inform such service, such as patron desire for confidentiality accompanied by an urgent need for assistance. This volume is committed to sharing diverse voices in the field and to exploring the interrelationship between theoretical findings and practical applications-all in the service of underserved patrons.

Readers will gain a deep understanding of these underserved populations and how to respond by providing meaningful services

Readers will learn strategies for outreach and the development of community service programs

Readers will become aware of the wide variety of user populations whose information behavior may be limited by an experience or life circumstance that they may not want to divulge