The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systemsthis book fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of ‘positive organizational behavior.’ New to the Third Edition - Includes substantial new coverage of leadership and change, offering insights from new research on positive organizational change, appreciative inquiry, and large-systems change - Provides new material on many contemporary topics such as creativity and design thinking, performance management and evidence-based management, communications technologies, and conflict resolution - Extends the discussions on diversity to include both cross-cultural diversity and generational diversity issues.