Behavioral Public Performance: How People Make Sense of Government Metrics

Oliver James (University of Exeter),Asmus Leth Olsen (University of Copenhagen),Donald P. Moynihan (Georgetown University, Washington DC),Gregg G. Van Ryzin (Rutgers University, New Jersey)

Behavioral Public Performance: How People Make Sense of Government Metrics
Format
Paperback
Publisher
Cambridge University Press
Country
United Kingdom
Published
25 June 2020
Pages
75
ISBN
9781108708074

Behavioral Public Performance: How People Make Sense of Government Metrics

Oliver James (University of Exeter),Asmus Leth Olsen (University of Copenhagen),Donald P. Moynihan (Georgetown University, Washington DC),Gregg G. Van Ryzin (Rutgers University, New Jersey)

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all levels of government. Performance metrics now inform important decisions by politicians, public managers and citizens. However, this performance movement has neglected a second revolution in behavioral science that has revealed cognitive limitations and biases in people’s identification, perception, understanding and use of information. This Element introduces a new approach - behavioral public performance - that connects these two revolutions. Drawing especially on evidence from experiments, this approach examines the influence of characteristics of numbers, subtle framing of information, choice of benchmarks or comparisons, human motivation and information sources. These factors combine with the characteristics of information users and the political context to shape perceptions, judgment and decisions. Behavioral public performance suggests lessons to improve design and use of performance metrics in public management and democratic accountability.

This item is not currently in-stock. It can be ordered online and is expected to ship in approx 2 weeks

Our stock data is updated periodically, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.

Sign in or become a Readings Member to add this title to a wishlist.