From Service to Experience: The Guest Perspective Paradigm

A detailed look at how we got here. What and who impacted the industry the most and contributed to its instability. Points out the market share restaurants did not even realize they had excluded. Third party scavengers with little interest in success that fed on profits and data, now can be pushed off and left to feed elsewhere.

Centralizing control of operations, simplicity in approach will allow owners to relax and keep profits, retain the staff so vital to success.

The author has taken almost seventy years of experience in his network of industry artists, the practices of close to fifty different models and cherry picked the most successful approaches to every faucet of operations. Including specialty dining markets, reservations, orchestrated dining floors, professional development into one branded paradigm. The guest first paradigm .