Managing Hospitality Organizations
Robert C. Ford, Michael C. Sturman
Managing Hospitality Organizations
Robert C. Ford, Michael C. Sturman
Introduction to Hospitality Management: Creating Excellent Guest Experiences, Third Edition by Robert C. Ford and Michael C. Sturman takes readers on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.
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