The second edition of this Shingo Prize-winning book builds and expands on the first edition. When originally published over ten years ago, there was a need to understand how to lead process and cultural transformation within the healthcare industry. The perfect storm of rising costs, decreasing reimbursements, substandard quality, a shortage of resources, and a new run of better technology and electronic health systems requires leadership to navigate in a different environment.

Since the original book, lean improvements have been made to the governance of process and quality improvement programs, and to the management of operations using the daily management system. The core of the book remains the same; however, the results have been updated and made more current, given access to better data and enhanced use of the electronic health record. Extraordinarily good advice is given throughout this book on best practices of what to do and what not to do in leading large-scale change based on another ten years of hands-on experience of the author working in large and small healthcare systems across the country, including case studies that share the time-tested insights of healthcare team members and leaders. The book outlines a management system for sustaining lean improvements and provides the lean leadership approaches, thoughts, and visual tools needed to guide organizations along the path toward world-class healthcare performance. It walks the reader through developing an improvement strategy, laying out a detailed transformation roadmap for initiating, accelerating, and sustaining lean improvements and delivering world-class improvement of outcomes and culture, discussing leadership behaviors necessary for success, and closes with actions that can be used to mitigate risk. It reviews the fundamentals of lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence. The book also describes how to mitigate the risk of failure when undergoing large-scale corporate change, including what can go wrong and how to prevent these failures.

Updated and refreshed, Lean Leadership for Healthcare remains the gold standard for end-to-end delivery of lean transformation in healthcare. This book is ideal for leaders in the healthcare industry looking to initiate or accelerate lean improvements to clinical and non-clinical processes.